FAQs

  • You can check your balance point thru our website
  • You can call our toll free 1800-18-1272 for point balance enquiry
  • You can email us at Panel.MY@KantarWorldpanel.com for point balance enquiry
  • You can WhatsApp us at 019-3985256, 013-9299734, 019-3985191 & 019-3985719
  • You can fill in the gift redemption form at the last page of gift catalog and post it back to us together with your weekly diary.
  • You can redeem thru our website
  • You can call our toll free 1800-18-1272 to inform us on the changes
  • You can email us at Panel.MY@KantarWorldpanel.com to inform us on the changes
  • You can write to us at the last page of weekly diary
  • You can WhatsApp us at 019-3985256, 013-9299734, 019-3985191 & 019-3985719
  • You can call our toll free 1800-18-1272 to inform us on the changes
  • You can email us at Panel.MY@KantarWorldpanel.com to inform us on the changes
  • You can write to us at the last page of weekly diary
  • You can WhatsApp us at 019-3985256, 013-9299734, 019-3985191 & 019-3985719
  • No. You no need to pay for any shipping cost for joining our panel program.
  • Please contact us at toll free 1800-18-1272 or email us at Panel.MY@KantarWorldpanel.com if you had been request to make any payment for our panel program.
  • You can call our toll free 1800-18-1272 for gift redemption status enquiry
  • You can email us at Panel.MY@KantarWorldpanel.com for gift redemption status enquiry
  • You can call our toll free 1800-18-1272 for gift redemption status enquiry
  • You can email us at Panel.MY@KantarWorldpanel.com for gift redemption status enquiry
  • You will receive the gift within 4-6 weeks after we processed.
  • We will process all gift redemption form on 15th of every month.
  • All electrical item will come with manufacturer warranty.
  • For non electrical item, we strongly encourage you to check the item upon received and feedback to us immediately if it is damage or faulty.
  • You will able to get additional points after completed the mini survey and post back to us.
  • The more points you accumulate, the more gift item you can redeem.
  • The catalog will change every year.
  • However, we might add in additional new gift item in our website thru out a year. Stay tune with our news announcement.
  • We will call you if we have new mini survey launching to help you gain more points
  • We will call you if your gift redemption item had been discontinued or item failed to deliver to your postal address
  • We will call you to understand more on your experience in our panel program participant, eg: any problem in diary recording, diary posting, etc
  • You can call our toll free 1800-18-1272 for assistant
  • You can email us at Panel.MY@KantarWorldpanel.com for assistant
  • You can WhatsApp us at 019-3985256, 013-9299734, 019-3985191 & 019-3985719

You can record the item details (brand, weights, packaging, etc) as usual and stated “Can’t remember” at price column.

  • You should read the newsletter for important updates from us
  • You should complete the mini survey & family form (if any) and post it back to us together with your weekly diary.
  • You should contact us at toll free 1800-18-1272 or email us at Panel.MY@KantarWorldpanel.com if the diary was damage.
  • This is to ensure your diary reach us on time and to ensure you will not lose your weekly points.
  • To ensure you to stand a chance to win our Quarterly Best Panelist or Grand Lucky Draw.
  • You can call our toll free 1800-18-1272 to inform us
  • You can email us at Panel.MY@KantarWorldpanel.com to inform us
  • You can write to us at the last page of weekly diary.
  • You can WhatsApp us at 019-3985256, 013-9299734, 019-3985191 & 019-3985719

Record the item details (brand, weights, packaging, etc) as usual and stated “received free from who” at price & store column, eg: received free from friend.